Defects and shortages
If anything in your delivery is defective or missing, please proceed as follows:
- Report it to your manager within 14 days of receipt.
- Send photos or a video of the packaging and the defect, together with the invoice or packing list number.
- We agree on a solution: a replacement in your next delivery, a credit against your next order, or a refund for the defective units. If no further order is planned, we refund.
The goods do not need to be sent back unless your manager asks for it.
Our approach
We value long-term, honest partnerships with our wholesale customers. Orders are checked before dispatch, and we take responsibility for product quality and packing.
Returning goods
Because of international logistics costs and customs rules, we normally do not arrange physical returns from abroad. In case of a defect or shortage, the procedure above applies.
If you have any questions, please contact your manager – we are glad to help.